Shipping policy

Orders are expected to be delivered within 1 to 3 working days inside of Beirut, and 2 to 5 working days outside of Beirut from the day you receive an order confirmation email, except during high seasons or big events, delivery might be subject to delays. Orders are exclusively delivered from Mondays to Saturdays during normal working hours from 8 am to 6 pm or exceptionally later at night. (No delivery shall take place on Sundays and/or public holidays). We may contact you to inform you of the delivery date and approximate time. We offer free delivery on all orders across Lebanon. Delivery of the orders may be acknowledged by signing the delivery document either directly by the person who placed the order or another adult present at the delivery address and who is able to present an identity card.

Upon delivery of your order, you or your authorized representative must immediately check that the order received complies with the order you placed, including the type and quantity of the Product(s) you received and the condition of the packaging. We are not reliable to any damages made to the item once the item is received by the buyer. We ensure that you receive the item from our team in a professional manner and in excellent condition. If your order does not comply with the one you placed or prove(s) defective, you may return it to us. If non-compliance and/or deficiency is/are proven, you may either (1) have a Product delivered which complies to the one ordered (provided it is available in stock) free of any delivery charge or (2) have the amount you paid for the order refunded and credited back to your account.